GEM sets high standards of management and service levels in 3 following areas:

 

1. Key Performance Indicators (KPIs) 
   include providing quality service to customers, improving and maintaining the level of services for maximum satisfaction, operating under environmental standards, executing high-standard works, performing with high efficiency, as well as collaborating and supporting community activities.
2. Training and skills development 
   GEM places importance on training, enhancing employee’s abilities and supporting growth while maintaining service standards.
3. Advisory Services 
   GEM can provide consulting service, offer the service agreement, and advise on environmental issues. GEM implement Total Quality Management (TQM) and the Integrated Management System (IMS) in all activities and all working process. We have been certified by ISO 9001, ISO 14001, ISO 45001 and ISO/IEC 17025 for our water quality testing laboratory.